Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, please follow these steps:

1. Contact us through our website chat or email at contact@aurei.us for assistance.

2. For a return to be eligible, the item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. 

3. Please share your order number, the item you wish to return, and the reason for the return or any other issues.

4. Prior to generating your return shipping label, please acknowledge that an $8.99 return shipping fee will be deducted from your final refund.

5. Once we recieve your return package, we will thoroughly assess the condition of the item. 

6. If your returned item meets our policy's condition requirements, we will issue a refund within 1 business day (for details, please refer to "Return Requirements Attention Needed" below). 

7. For international orders (outside of the United States): 
Option 1 - You will be responsible for the return shipping costs, which will be calculated based on the carrier. We will issue a refund within 15 business days of receiving and inspecting your return package.
Option 2: Contact us to specify your reason for returning. Instead of paying additional shipping fees, you can keep the item you wish to return and receive a 30% discount code for your next purchase. 

 

Return Requirements Attention Needed: 

 

- Once your return is approved, we will send you a return shipping label and detailed instructions for returning your package. Keep in mind that items returned without an approved return request will not be accepted. 

- The "original packaging" is also part of our product, so please return everything, including the box, dustbag, and any other items. If any part of the packaging is missing, we will charge you according to our packaging prices: 

Large jewelry box: $6

Small jewelry box: $4

- If you bought a product that included a bonus adapter and wish to return it, please return the bonus items too. Should you choose to keep the bonus items, we will charge you our standard price for them. 

You can always contact us for any return questions at contact@aurei.us.

Damages and issues
Please check your order as soon as you receive it, and contact us right away if the item is defective, damaged, or incorrect so we can assess the problem and resolve it promptly.

Exceptions / non-returnable items
Some items are non-returnable, including perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (like beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns regarding your specific item, please reach out to us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
You will be notified when we have received and examined your return, and we will inform you whether the refund has been approved. If it is approved, the refund will automatically be processed to your original payment method. Please keep in mind that your bank or credit card company may take additional time to process and post the refund as well.